SMS Module User Manual

Overview

The SMS module is a real-time communication feature of the LOL Online Learning Platform, specifically designed for educational institutions. It enables administrators to quickly send important messages such as course schedules, class reminders, administrative notices, safety updates, and promotional announcements directly to students' or staff members' mobile phones. The system supports class group categorization, bulk list imports, custom message editing, scheduled delivery, phrase templates, and delivery status tracking, significantly enhancing communication efficiency and professional image.

All SMS messages are billed per message unit. Each message unit includes up to 70 full-width characters. Messages exceeding this length will automatically be split and counted as multiple messages.

Step-by-Step Instructions

1. Sending an SMS

1. Log in and navigate to Admin Panel > SMS > SMS
2. Click on "Create New SMS"
3. Enter the subject and message content; use phrase templates for quick insertion
4. Select the recipients (specific class, student, staff, or parents)
5. Choose immediate delivery or schedule for a future time
6. The system will automatically calculate the required SMS credits
7. Click "Confirm Send SMS" to complete the process

2. Bulk Import and Send

1. Click on "Import SMS List" to download and edit the XLS template
2. Fill in the mobile number, recipient name, and message content
3. Upload the file; the system will verify the format and import the list
4. Confirm the entries and click send

3. Sending Safety SMS

1. Go to Admin Panel > SMS > Send Safety SMS
2. Select specific students, classes, or parent contact numbers
3. Enter the SMS content
4. Click "Confirm Send SMS" to proceed

Use Case Examples

Administrative and Academic Management

• Enrollment Promotion: Class announcements, registration links, and early bird offers
• Class Reminders: Sent one day or hours before class
• Emergency Notices: Suspension alerts due to weather or unexpected events
• Exam Notifications: Time and location reminders for exams
• Tuition Reminders: Fee due alerts to prevent account suspension

Student and Parent Communication

• Safety Updates: Notify parents of student check-in and check-out
• Grade Notifications: Let students or parents know when scores are published
• Holiday Greetings: Teacher’s Day, Mother's Day, or New Year messages
• Birthday Wishes: Automated birthday greetings to strengthen engagement
• Unreachable Student Alerts: Notify parents if students are absent or unreachable

Frequently Asked Questions (FAQ)

Q1: How do I purchase SMS credits?

A1: Contact BlueEyes Technology customer service to complete the contract and payment. The remaining credit will appear in the system.

Q2: Can I schedule SMS messages?

A2: Yes. The system allows you to set a future time, and it will send messages automatically at the designated time.

Q3: Are credits deducted for failed SMS delivery?

A3: No. Only successfully delivered messages will be charged. You can check failure reasons in the logs.

Q4: Can I send SMS to specific groups or classes?

A4: Yes. The system supports filtered sending by class, group, or student list.

Q5: Can I save commonly used SMS formats?

A5: Yes. Use the "Phrase Templates" feature to store and reuse frequently sent messages.

Q6: What happens if a phone number in the list is invalid?

A6: Invalid numbers will be flagged and skipped. No credits will be deducted. We recommend regularly updating contact data.

Notes and Reminders

• Set up SMS account credentials and top-up credits before use
• Credits are deducted only upon successful delivery
• When importing SMS lists, mobile numbers must start with 09 and be 10 digits long
• When paired with the Attendance Module, safety SMS can be set to send automatically upon check-in/check-out
• Messages over 70 full-width characters are split and charged per message segment
• Avoid excessive use of special characters or English to prevent encoding issues

Conclusion

The SMS module provides LOL platform users with a reliable, formal, and flexible communication tool that supports enrollment, teaching, administration, and relationship management. It empowers institutions to deliver timely updates, improve educational service quality, and build trust with students and parents.